Shipping policy

 

1. SHIPPING POLICY

At https://necxium.store/, our commitment to excellence extends to ensuring the complete satisfaction of our valued customers. Proudly offering shipping services, we endeavor to expedite your orders promptly, with same-day dispatch available. Please consider potential holiday impacts on delivery times as we strive to fulfill your orders with utmost efficiency.

2. SHIPPING

All product orders undergo processing and dispatch within 5-15 business days. Please note that orders are not shipped or delivered on weekends or holidays. In periods of high order volume, slight delays may occur. Kindly allow additional transit days for delivery, and in the event of a significant shipment delay, we will promptly notify you via email.

3. WRONG ADDRESS DISCLAIMER

Ensuring the accuracy of the shipping address is the responsibility of our customers. While we prioritize swift processing and shipping, there is a brief window to correct an erroneous shipping address. Please reach out immediately if you suspect providing an incorrect shipping address.

4. UNDELIVERABLE ORDERS

Orders returned to us as undeliverable due to inaccurate shipping information may incur a restocking fee, the details of which will be determined by us.

5. LOST/STOLEN PACKAGES

https://necxium.store/ assumes no responsibility for lost or stolen packages. In the event that your tracking information indicates delivery, yet you haven't received your package, kindly report it to local authorities.

6. RETURN REQUEST DAYS

Our return policy allows you to initiate returns within 30 days. Please note that items should be returned in their unopened and unused condition for a smooth processing experience.

7. OUT OF STOCK ITEM PROCESS

In the event of out-of-stock items, https://necxium.store/ provides the following options: waiting for all items to be in stock before dispatching.

8. IMPORT DUTY AND TAXES

When engaging with https://necxium.store/, you have two options regarding taxes and import duties. You are required to settle the necessary fees as the items arrive at the destination country. Your understanding and cooperation in this matter are greatly appreciated.