Refund policy

Returns & Refunds Policy:

Your satisfaction is our priority, and we strive to make the return process seamless and transparent.

Cancellation Entitlement:

You have the right to cancel your order within 30 days without providing a specific reason. The cancellation deadline is 30 days from the date you received the goods or when a designated third party, other than the carrier, takes possession of the delivered product. To exercise your right of cancellation, a clear statement of your decision is required.

Notification of Cancellation:

Inform us of your decision via email at necxium.store@gmail.com. We appreciate your prompt communication to streamline the process.

Reimbursement Process:

Upon receiving the returned goods, we will initiate the reimbursement within 30 days. The refund will be processed using the same payment method as your original order, with no additional fees incurred.

Conditions for Returns:

To be eligible for a return, please ensure:

All return costs are covered by the customer.
The goods were purchased within the last 30 days.
The goods are in their original packaging.

Non-Returnable Goods:

Certain goods cannot be returned, including:

Customized or personalized items.
Perishable goods or those with an expired date.
Items unsuitable for return due to health or hygiene reasons, unsealed after delivery.
Items inseparably mixed with other goods post-delivery.

Please note that we reserve the right to refuse returns that do not meet the specified conditions at our discretion.

Returning Goods:

Customers are responsible for the cost and risk associated with returning the goods. To initiate a return, contact us at necxium.store@gmail.com, and we will provide detailed instructions on where and how to send your package. For your protection, we recommend using an insured and trackable mail service, as we cannot be held responsible for goods damaged or lost during return shipment.

Gifts:

If the goods were marked as a gift and shipped directly to you, a gift credit equal to the return's value will be issued upon receiving the returned product. For gifts not marked as such during purchase or if the order was shipped to the gift giver, the refund will be issued accordingly.

Contact Us:

For any inquiries regarding our Returns and Refunds Policy, please reach out to us at necxium.store@gmail.com. We are here to assist you and ensure a smooth resolution to any concerns you may have.